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Services & Support: FAQ

Welcome to our Frequently Asked Questions (FAQ) page. Here you'll find answers to questions that are currently being asked about Pointe Scientific and its products and services.

We're committed to keeping this site as up-to-date and relevant as possible. If you have a question that is not listed, type your question in the 'Ask a Question' box. We will read these daily and respond to your inquiry as soon as possible. We will also use your questions to improve the content of this page by adding them to the FAQ or amending existing FAQ as needed. Your contributions to our FAQ page are very much appreciated.

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Frequently Asked Questions

Where can I get package inserts, regulatory certificates, manuals, MSDS, etc.?

You can find this information in our Documentation Library.

Who do I contact for technical support?

Contact our Technical Support Team.

If I have questions or comments about the website, who should I contact?

We'd love to get your feedback. Please use our feedback form.

Do you offer an interlaboratory online quality control program?

Yes. LabCheck QC™ is offered to all Pointe Scientific customers. To learn more about the benefits of this free service, click here.

Who do I contact about my order?

Contact our Customer Service Team.

Does Pointe Scientific offer samples?

Yes we do. Pointe Scientific is pleased to offer a limited amount of samples to qualified individuals or institutions. To learn more, click here.

How can I get a Certificate of Analysis?

Please contact our Customer Support Team to receive the Certificate of Analysis you need.

How do I find out who my authorized Pointe Scientific distributor is?

Please choose one of the following links:

United States and Canada

Outside the United States and Canada

Do you offer OEM or contract manufacturing services?

Yes. For more information on the services we can offer you, please click here.

Are the number of tests per kit available on your website?

Yes. We offer the number of tests per kit for our instrument specific reagents.

Do you ship internationally?

Yes. We ship to over 75 countries worldwide!

Where do I find instrument applications?

Please contact our Technical Support Team to find out which instrument applications are available.