US Federal Contractor Registration

Services & Support: Technical Support

Need help? Save time by starting your technical support request online and we'll connect you to an expert.


Technical Support Center

 

United States: 800.757.5313

International: 734.487.8319

Fax: 734.483.1592

Email: techservice@medtest.com

 

How can we help you?

We regard our customers as part of the Pointe Scientific family, and this attitude extends to our Technical Support Center. With a team of seasoned technicians, scientists, researchers, and development professionals on staff, we strive to ensure that your Pointe Scientific products are working to your satisfaction, and that any questions you may have are addressed in a timely manner.

Contact our experienced Technical Support Specialists for questions concerning operation, configuration, troubleshooting, service, repairs, Return Merchandise Authorizations (RMA), instrument applications, and any other technical support inquiries you may have.

At Pointe Scientific, supporting our customers, and our products, is our top priority. We always aim to provide the best technical support services in the industry. 

Find the answers you need

Are you searching the internet for an answer to a Pointe Scientific technical product or service question? Would you like to download a technical bulletin or request a RMA number? Pointe Scientific Online is here to help. Simply choose from one of the following categories to find the answers you need.

Documentation

All customer documentation materials, including MSDS and technical bulletins, can be found in our Documentation Library.

FAQ

Visit our FAQ page.

Return Policy

Pointe Scientific fully stands behind its products. We guarantee that all unexpired products will perform according to their stated parameters.

It is recommended all orders are inspected at the time of delivery. Pointe Scientific cannot be responsible for products that are held beyond the expiration date or are not stored according to instructions.

In the rare case that one of our products is not performing to stated specifications, we will gladly replace the product at no charge.

Any product received due to an error on the part of Pointe Scientific may be returned for immediate replacement or full credit.

All Returns Require A “Return Merchandise Authorization” (RMA)

If you would like to request an RMA number, please use the link above, or call 800.757.5313 in the United States or 1.734.487.8319 outside the United States to speak to one of our technical support representatives.

Upon receipt of your RMA request, applicable instructions will be provided to make sure you understand the process, timelines and any responsibilities that may be required of you. An RMA number will be issued to you once management approval is received.